Tapadia Tech over 8 years of providing solutions to contact centers across the globe.
Predictive dialing technology offers business the ability to automatically call out using algorithms to speed up or slow down the dialing process.
VoIP Call Center:
How can you balance the risk of deploying new technology with its many potential rewards? With the TCMS Call Center Software IP approach, you can take advantage of the openness and ubiquity of VoIP and the maturity of Session Initiation Protocol (SIP) to provide the foundation for a new and better contact center.
TCMS provides reliable and versatile Call Center Software/ hardware Integrated Products and services integrated with Customer Relations Management applications to increase business productivity with out increasing overhead costs.
Do Not Call Lists:
TCMS Call Center Software are fully compliant with all the latest rules and regulations as outlined by both the FTC and FCC regarding outbound dialing and the National Do Not Call Registry.
Interactive Voice Response (IVR)
Every business is different. Finding a system that accommodates your business is the real problem. Customized IVR from Total Call Management Solutions Corporation can provide you with the only call processing system you will ever need because we ask what your needs are and then customize the application to accommodate you.
Voice Mail & PBX Integration
TCMS offers a selection of high quality telecommunications equipment and services from a select group of nationally known manufacturers and service providers.
Call Recording & Monitoring:
Call center software platform offers an optional call center quality monitoring module called “Quality Efficiency Assurance”. Enables call center supervisors to silently monitor multiple agent desktop activities.
Computer Telephony Integration (CTI):
Customer relation management efforts by businesses and enterprises strictly depends upon variety of technology system adoption with front end and back end office system applications, communication servers for Web, Emails, Voice, Data , Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Skills-based Routing, Recording, Monitoring, Billing and Centralized Management and Administration, Workforce productivity management software and much more.